What Happens When You Reset Your Password
When you tap 'Forgot Password' on the login screen, we send a one-time code to the mobile number tied to your account. Enter that code, set a new password, and your session opens immediately — your wallet balance, pending bKash or Nagad transactions, and game history all stay intact. If your registered number has changed, contact our support team directly; they'll verify
your identity through your account details before unlocking access. We don't store passwords in plain text — your credentials go through encrypted handling at every step, so the reset process is the safest route back in.